Office for the Prevention of Domestic Violence

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New York State Domestic and Sexual Violence Hotline

2013 Hotline Data


What is the NYS Domestic and Sexual Violence Hotline?

The Hotline responds to and is a resource for victims of domestic and sexual violence, concerned others and professionals, 24 hours a day, seven days a week.  Funded by the New York State Office for the Prevention of Domestic Violence, the hotline provides trained counselors who respond to a variety of service needs, including: crisis intervention, supportive counseling, information and referral services, and technical support to providers.

What services do callers ask for?
Hotline Call Volume

During calendar year 2013, the Hotline documented 8,881 domestic violence and sexual assault calls.

The services below were the most requested during 2013:
Who is calling the Hotline?

There were five types of Hotline callers during this reporting period:

Caller Type

NYS Hotline 2013 Data - Pie chart: Caller Types
Caller Type Definitions

The primary victims who called the hotline identified themselves as either female (88%) or male (12%).

Identified Gender of Primary Victim

NYS Hotline 2013 Data - Pie chart: Identified Gender of Primary Victim

The ages of these primary victims are broken down into the following groups:

Victim Age

NYS Hotline 2013 Data - Pie chart: Primary Victim Age
Where are calls coming from?

Overall, the Hotline received the highest call volume (65%) from NYC and Long Island (Kings, New York, Queens, Bronx, Suffolk, Nassau and Richmond).

Grey graphic of New York State
When looking at call volume for the rest of the state, the highest volume came from:
Other than New York, the states with the highest call volume to the NYS Domestic and Sexual  Violence Hotline for 2013 were:

Florida, Massachusetts, New Jersey, Maine, Connecticut, and California.

Other Hotlines: Response and Referral

The NYS Domestic and Sexual Violence Hotline is also able to refer callers to any of the local 24-hour hotlines operating within every New York State county, and throughout the New York City area.  Approved by the NYS Office of Children and Family Services, these local hotlines average approximately 199,000 calls per year, while the New York City Domestic Violence Hotline averages approximately 125,000 calls per year.

The NYS Domestic and Sexual Violence Hotline also receives referrals from the National Domestic Violence Hotline.

Primary Languages

Hotline staff is able to respond directly to Spanish speaking callers. For all other callers of limited English proficiency, staff uses LanguageLine Solutions™ to provide interpretation services. 

During 2013, the Hotline responded to callers in the following languages (listed in order by volume of calls):

Callers said they heard about the Hotline from the following sources:

How did callers hear about the Hotline?

NYS Hotline 2013 Data - Pie chart: How did callers hear about the Hotline?

Data Collection:  Data presented is calculated based on number of responses to individual questions and do not correlate to total call volume. Callers have the right not to answer certain questions pertaining to data points reported in this document.


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